Unified Communication as a Service Market Forecast and Trends Analysis Research Report 2020-2027

 

The GMI Research expects unified communication as a service market to expand at a higher rate. From a regional perspective, Asia-pacific is anticipated to dominate the market due to the growing implementation of Voice over Internet Protocol (VoIP) and hosted Private Branch Exchange (PBX) solutions and the growing trend of adopting cloud solutions in China.

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Unified Communication as a Service Market Dynamics (including market size, share, trends, forecast, growth, and industry analysis)

Key Drivers

The rising acceptance of the cloud as a service (CaaS) model across enterprises is a significant factor surging the growth of the Unified Communication as a service market size. The growing acceptance of the cloud as a service (CaaS) model across organizations will propel the growth of the unified communication as a service market in the upcoming years. Cloud-based Unified Communication (UC) solutions promote companies to move towards cloud platforms due to the rapid cooperative capabilities and innovation. Businesses globally are implanting features like video services, audio, chats, and chats for automating the Communication process. This factor is supporting the growth of unified communication as a service market share in terms of revenue.

The major factor responsible for the growth of the market during the forecast period includes the rising trend of distance learning. According to the Remote Work Trend report proposed by Microsoft Corporation in 2020, about 183,000 occupants in 175 countries are utilizing the Microsoft Teams platform for distance learning. Thereby, the rising trend of BYOD and distance learning is expected to create various new growth opportunities for the growth of the Unified Communication as a service market. In addition to this, the emergence of the COVID-19 pandemic has drastically shifted the world towards the remote working platform to minimize the chances of contracting coronavirus. The fundamental shift towards work-from-home culture has boosted the demand for services including video conferencing, mobile telephony, web conferencing, and other alternative solutions to ensure cloud connectivity. The companies are also inclined towards cloud service models to handle their teams and enhance employee productivity. According to the World Economic Forum, about 1.2 billion students across 186 economies in 2020 were influenced by the shutdown of colleges and schools. This situation has encouraged the government to support digital learning approaches. Numerous Unified Communication as a service provider has contributed to offering a unique digital learning experience by utilizing UCaaS platforms like Zoom. For instance, Zoom Video Communications, Inc. endorsed approximately 100,000 K-12 schools in 2020 by providing them access to their unified Communication service platform during the crisis. Thereby, all these factors are accelerating the growth of unified Communication as a service market.

Unified Communication as a Service Market’s leading Manufacturers:

·         RingCentral, Inc

·         BT

·         Verizon

·         Orange

·         8×8 Inc

·         Cisco

·         Google LLC

·         Microsoft Corporation

·         LogMeIn, Inc

·         Mitel Networks Corp

Unified Communication as a Service Market Segmentation:

Segmentation by Components:

·         Telephony

·         Unified Messaging

·         Collaboration Platform

·         Conferencing

·         Reporting & Analytics

Segmentation by Organization Size:

·         Small and Medium-Sized Enterprises

·         Large Enterprises

Segmentation by Vertical:

·         BFSI

·         Telecommunication and IT

·         Consumer Goods and Retail

·         Healthcare

·         Public Sector and Utilities

·         Logistics and Transportation

·         Travel and Hospitality

·         Others

Segmentation by Deployment Mode:

·         Private Cloud

·         Public Cloud

Segmentation by Region:

·         North America

o   United States of America

o   Canada

 

·         Asia Pacific

o   China

o   Japan

o   India

o   Rest of APAC

·         Europe

o   United Kingdom

o   Germany

o   France

o   Spain

o   Rest of Europe

·         RoW

o   Brazil

o   South Africa

o   Saudi Arabia

o   UAE

o   Rest of the world (remaining countries of the LAMEA region)

About GMI Research

GMI Research is a market research and consulting company that provides syndicated research reports, consulting services, and customized market research reports. Our reports are based on market intelligence studies to ensure relevant and fact-based research across numerous sectors, including healthcare, automotive, information technology & communication, FMCG, and other industries. GMI Research’s deep understanding related to the business environment helps us in generating objective strategic insights. Our research teams consisting of seasoned analysts and researchers have hands-on experience in various regions, including Asia-pacific, Europe, North America, and the Rest of the World. The market research report offers in-depth analysis, which contains refined forecasts, a bird's eye view of the competitive landscape, factors impacting the market growth, and several other market insights to aid companies in making strategic decisions. Featured in the ‘Top 20 Most Promising Market Research Consultants’ list of Silicon India Magazine in 2018, we at GMI Research are always looking forward to help our clients to stay ahead of the curve.

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